Customer Care Article Example | Topics and Well Written Essays - 1500 words

Customer Care - Article Example Management must always ensure that staff members are motivated. The empowerment of employees has been delineated from different perspectives, but generally means the process of making it possible for the employees to have input and control over their roles and responsibilities. It is also the ability of sharing ideas, suggestions about the daily running of the organization. Research proves that employees, who are empowered, are often empowered, conscientious and committed to the performance of the organization. They usually care about the future missions, vision, objectives and long term goals of the firm. The discussion in this paper will focus on the importance of empowering customer service employees. The customer service management is one of the central points that dictate the performance of the company. A repeated business is only possible if the customers are treated well and given reason to do business with the organization again. Some of the importance of empowering customer service employees includes; It is proved that when customer service employees are satisfied, it is likely that they will embrace their job. The satisfaction of the employees will enhance the performance of the staff members, ensure their retention and adopt superb customer skills when handling organizations clients. Satisfied employees will feel that they are part of the organization and that they are important to the daily operations of the company. Satisfactions of the employees will make them feel comfortable and confident in their daily routines. The sense of pride when associating with the organization can be easily sensed. Given that customer service employees are the face of the company, the impression they give to the customers will impact customer-company relationship. Poor services from the team will drive the customers away. Therefore a high retention

Structure and History of Cobblestone Houses :: Engineering Construction Essays

Structure and History of Cobblestone Houses The cobblestone house is one of the most identifiable structures in Western New York. These houses date back to the early 1800’s when many of the towns that people in the Rochester area live in were being founded. When driving down many of the streets you can find these houses scattered on the left and the right. They are marvelous to look at and are also strange because they are some of the only houses in the area to be built out of stones, not lumber. These houses were in all probability made at first by someone who was too poor to pay for brick, or afford some kind of more expensive siding. Rocks are easily found and also insulate fairly well. These rocks were lined where the siding of the house would be and mortar was used to set the rocks into the house. Once the mortar set, it could not be broken easily. The mortar resembles what today would be concrete. It is very solid and nothing will penetrate. This makes it a clear favorite for the houses in New York due to the harsh winters. In Rochester particularly you need the extra protection. The winters in New York are the worst any where in the country where the average snowfall a winter is well over one hundred inches of snow. This allows for the insulated rocks to keep a more constant temperature than the lumber alternative which would allow much more heat to escape the house and cool it down. Conversely in the summers, where it is extremely warm the rocks allow a ki nd of air conditioning due to their relative lack of conductivity of heat. Cobblestone houses became extremely popular around the 1830’s in particular. This era marked a forever changing point in the history of both the United States and New York. The Erie Canal, a waterway connecting the Hudson River to the Great Lakes was being constructed. Right in the middle of it all was the metropolitan area around Rochester. It seems like every rock that was dug out of the ground during the excavation of the Erie Canal was used in a Cobblestone house.

Related Local Literature Essay

This study deals with the review and analysis of the literature and studies relevant to inventory management techniques that the researchers will be using in the optimization. It consists of information culled from studies and literature, both local and foreign, from which this study is subject to. This chapter will certainly help in giving the reader a better understanding of what is Economic Order Quantity model and Dynamic Programming to optimization of the inventory system. Definition: Inventory Inventory refers to any kind of resources having economic value and is maintained to fulfil the present and future needs of theconsumers.It is a physical stock of items that business or production enterprise keeps in hand for efficient running of affairs or its production. Inventory is the quantity of goods, raw materials or other resources that are idle at any given point of time. Inventory control is the means by which materials of the correct quantity and quality is made available as a when required with due regard to economy in storage and ordering costs and working capital. It is also defined as the systematic location, storage and recording of goods in such a way that desired degree of service can be made to the operating shops at a minimum ultimate cost† (S.C sharma (1999). P. 509, 512). Inventory model: Economic Order Quantityand Dynamic Programming For over a century, the literature encompassing hundreds of books and journals has included frequent writings of management scientists applying quantitative methods to help inventory managers make two critical decisions: how much inventory to order, and when to order it. Inventory management started as early as the beginning of the 20th century when F. W. Harris originally developed the lot size formula or the EOQ model in 1915. R. H. Wilson independently developed the same formula in 1918. Apparently, Wilson popularized the model so the EOQ model is also referred to as the Wilson EOQ model. The EOQ formula has been independently discovered many times in the last eighty years. It is simplistic and uses several unrealistic assumptions. In Cargal discussed the basic EOQ model; he said that they cannot determine what quantity of an item to order when ordering supplies. Despite the many more sophisticated formulas and algorithm available, some large corporations still use the EOQ formula. In general, large corporations that use the EOQ formula do not want the public or competitors to know they use something so unsophisticated. The variables, graph, and the formula was also discussed in this paper. The classic EOQ model has been directly used in practice but which, more importantly, represents the key foundation of decision rules dealing with more complicated circumstances.Different variations and applications of the EOQ model in production and inventory operations were expanded over the years such as dealing with the quantity discounts, shelf-life considerations, replenishment lead time and constraints on the replenishment. Further advancements in inventory management took place when dynamic programming was used, with R. Bellman as its founding father. However, earlier works in DP were produced by Arrow, Karlin and Scarf. Bellman, who popularized DP, used the stochastic models for the inventory management problems. But in 1958, Wagner and Within started with a deterministic model, referred to as the Wagner-Within method, with known demands in each period, and fluctuating costs from one period to the next. A few years later, results for the stochastic model were established by Iglehart and Wagner with Veinott, which involves a demand with a continuous distribution. Inventory models have been applied and adapted by organizations. Silver enumerated the extensive research and application done over the years. In retail inventory management, retail outlets are increasingly adopting equipment that permits capture of demand data and updating of inventory records at the point of sale. In integrated logistics, a very complex system, it utilizes operations inventory management where maintenance, transportation and/or production are involved. In interactions with marketing, inventory management is applied on how to routinely take account of the effects of promotional activities on the control of inventories, how to predict and account for the effects of the system on the demand pattern, and the allocation of the shelf space in outlets such as supermarkets. Stock on Inventory The American Institute of Accountants defined the term inventory as â€Å"the aggregate of those items of tangible property which (1) are held for sale in the ordinary course of business, (2) are in process of production for such sale or (3) are to be available for ‘sale’. In Nigeria, inventory is usually referred to as stock-in-trade or work-in-progress. Stock may consist of (i) Raw materials and supplies to be consumed in production (ii) work-in-progress, or partly manufactured goods, (ii) Finished stock or goods ready for sale. Stocks are valued in a fundamentally different way from fixed assets; the latter are usually valued at cost less accumulated depreciation. No method of stock valuation is suitable for all types of business in all circumstances. Stock is valued at cost less any part of cost, which needs to be written off when net realizable value or the replacement price is lower than cost. The Functions of Inventory Inventories perform a number of vital functions in the operations of a system, which in turn makes them critical to the production sector as well. Without inventories, organizations could not hope to achieve smooth production flow, obtain reasonable utilization of machines and reasonable handling cost or expects to give reasonable service to customers. The basic function of inventories whether they are raw materials, work-in-progress or finished goods are that of decoupling the operations involved in converting inputs into outputs. This allows the successive stages in the purchasing, manufacturing and distribution process to operate reliance on the schedule of output, of prior activities in the production process. Furthermore, the decoupling function allows both time and spatial separation between production and consumption of products in the operating system. Lastly, inventories can also be used for other purposes apart from the decoupling functions. For example, when inventories are displayed, they serve as promotional investment. Raw materials and finished inventories are frequently accumulated to wedge against price rises, inflation and strikes. Inventories also serve to smooth out irregularities in supply. In essence, inventories act to decouple organizational activities, thereby achieving lower costs of operations. Inventories act to reduce procurement costs, and inventories act to provide good customer service and smooth production flow by providing onetime delivery and avoiding costly stock shortages. Inventories ordered in large quantities can result in lower freight charges and price discounts. On the other hand, inventory requires tying up capital that would otherwise be invested elsewhere. Inventory also requires costly storage space; and such costs as insurance, spoilage obsolesce, pilferage and taxes must be incurred as a result of maintaining inventory. Hence, there is an appropriate opportunity cost associated with their value. It is therefore, the duty of the management to seek decision rules that will actually balance these controversies of costs for a given system. It is in response to this management quest for guidance in handling inventory decision situations that a number of techniques (models) have been developed to serve as aid to management in achieving optimal inventory solutions. Inventory Cost The objectives of materials management are to minimize inventory investments and to maximize customer service. It is a plan to see that, the goals can be inconsistent or even indirect conflicts the role of the materials management is thus to balance the objective in relation to the existing conditions and environmental limitations. The basic object of inventory management is to maximize customer service through maintaining appropriate amount of inventory with minimum possible cost. Inventory costs are costs associated with the operation of an inventory system. Thus the relevant costs included inventory are the following: The purchase cost (P)The purchase costs of an item are the unit purchase it is obtained from an external source or the unit production costs it is produced internally. For the purchase items it is the purchase costless modified for different quantity levels manufacturing items the unit cost include direct labour or company overhead. Ordering or set up cost (C)This is the cost of placing an order. This cost directly with the number of order or setups placed and not at all weigh the size of the order. The ordering cost included making analysing materials inspecting materials follows up orders and doing the processing necessary to complete the transaction. Carrying costs or holding costs (H)There are costs of items (inventories) in storage. These costs vary with the level of inventory and occasionally with the length of item an item is held. The greater the level of inventory overtime, the higher the caring cost caring casts can be included the costs of losing the use of funds field up in inventory like storages casts such as rent of building heating cooling righting security, record keeping, deprecation obsolescence, product deterioration etc. Stock out cost (shortage cost) This is the cost as a result of not having items in storage. This can bring loses of good will profit loss of incur back order cost and delay in the customer service. Establishing the correct quantity to order from vendors or the size of lots submitted to the firms productive facilities involves a search for the minimum total cost resulting from the combined effects of fewer individual costs holding costs, setup costs ordering costs and storage costs (Tersine, R.J, 1994. PP. 13-15) Inventory Costing Method There are three methods of inventory costing method. These are:First – in First – out (FIFO)This method is based on the assumption that costs should be computed out in the order in which incurred. Inventory is thus stated in terms of recent costs. Last – in First – out (LIFO)is a method based on the assumption that goods should be charged out the latest cost be the latest cost be the first that are charge out. Inventories are thus stated in terms of earliest cost.Weighted average method is a method based on the assumption that goods should be charged out at an average cost such average being influenced by the number of unites acquired at the price. Inventories are stated at the same weighted average cost.

William Shakespeare s Romeo And Juliet - 1586 Words

Considered one of William Shakespeare’s most prominent plays, The Most Excellent and Lamentable Tragedy of Romeo and Juliet is often thought of as the classic and tragic love story, the tale of â€Å"star-crossed lovers.† Yet pigeon-holing such a play to a mere love story undermines the complexity which distinguishes Shakespeare’s work. The characters developed throughout the play are much more than simple participants in a tale of calamitous love. Often, because of her young age, Juliet is characterized as merely a youthful and naive girl, the object which receives Romeo’s affections. In another extreme, Juliet is the young and rebellious teenager who defies all social norms and the demands of her controlling parents to pursue her true love, only for her attempts at freedom to end in disaster. Shakespeare is a complex and sophisticated writer, and a one-dimensional perception of Juliet’s character does not fit with his trademark multi-faceted writi ng style. More refined than it first appears, Juliet’s character certainly cannot be limited to the various extreme interpretations which are often associated with the young girl of Shakespeare’s most famous play. It is much more complex than such extremes suggest. The sophistication of Juliet’s character is found in the subtly opposing characteristics she possesses: defying her dependent relationship upon her family, Juliet makes her own choice of husband in Romeo and commits to it fully, despite the harrowing consequences. Juliet’sShow MoreRelatedWilliam Shakespeare s Romeo And Juliet1287 Words   |  6 PagesLizzy Baginski English Composition 2 Mr. Spera March 10, 2015 Romeo and Juliet Research Paper The movie Romeo and Juliet is a modern classic film that took place in 1996. Overall this is a timeless story that everyone should go and watch. This movie has an intriguing plot line that tells the story of two feuding families, The Montagues and The Capulets, and how the children of these two different families fall in love. The two children overcome various obstacles such as hiding their chemistry fromRead MoreWilliam Shakespeare s Romeo And Juliet 966 Words   |  4 Pages Beauty Over Gold â€Å"Beauty provoketh thieves sooner than gold.--William Shakespeare, 1623. In his book As You Like It, William Shakespeare pointed out the supremacy of love rather than the want of gold and wealth. Truly, beauty is more important to thieves than wealth. Many of the thieves in this world would rather have an elegant woman than to obtain precious rubies. After all, what good is a prosperous man if he doesn’t have a charming woman? Two famous men grab my attention who didn’t fear forRead MoreWilliam Shakespeare s Romeo And Juliet Essay1024 Words   |  5 PagesRomeo and Juliet is a tragedy written by William Shakespeare early in his career about two young star-crossed lovers whose deaths ultimately reconcile their feuding families. It was among Shakespeare s most popular plays during his lifetime and, along with Hamlet, is one of his most frequently performed plays. Today, the title characters are regarded as archetypal young lovers. Romeo and Juliet belongs to a tradition of tragic romances stretching back to antiquity. The plot is based on an ItalianRead MoreWilliam Shakespeare s Romeo And Juliet1124 Words   |  5 PagesThe play Romeo and Juliet is a tragedy written by William Shakespeare early in his career about two young star-crossed lovers whose deaths ultimately reconcile their feuding families. It was among Shakespeare s most popular plays during his lifetime and, along with Hamlet, is one of his most frequently performed plays. Today, the title characters are regarded as archetypal young lovers. Romeo and Juliet belongs to a tradition of tragic romances stretching back to antiquity. Its plot is based onRead MoreWilliam Shakespeare s Romeo And Juliet861 Words   |  4 Pagesgreatly shown in the play Romeo and Juliet by William Shakespeare. It was love at first sight with Romeo Montague and Juliet Capulet. Meeting at a party and falling in love to get married without even spending quality time with each other. Romeo and Juliet couldn t tell there parents because the Capulets and Montagues are long term rivals. Both Romeo and Juliet had to find different ways and excuses to make this marriage work. A big problem was developed. Romeo kills Juliet s cousin and is banishedRead MoreWilliam Shakespeare s Romeo And Juliet1770 Words   |  8 Pagesof Romeo and Juliet. The story of two destined lovers who were killed by their own doing. But what if they weren t two destined lovers who got unlucky, but doomed partners that were never going to have a good-life to begin with.William Sha kespeare gives us a view of early signs of gang conflict in the early age of Verona, Italy. He gives us a perspective of the norms and customs of Italy during the Setting of William Shakespeare s most famous story. Romeo and Juliet, by William Shakespeare, givesRead MoreWilliam Shakespeare s Romeo And Juliet1616 Words   |  7 Pageslove can also cause some of life s most controversial battles. These battles could stem from lack of patience, disagreement of moral values, and in some cases, an absence of attraction overall. In Romeo and Juliet by William Shakespeare, the issues that drive Romeo Montague and Juliet Capulet s to each of their dreadful misfortunes are inevitable. When it comes to many of Shakespeare s plays, Aristotle s theory is used to describe them as tragedies. Romeo and Juliet is known by many as a tragedyRead MoreWilliam Shakespeare s Romeo And Juliet1264 Words   |  6 Pagestheater-going public the most important dramatist in English literature, Shakespeare oc cupies a well-known position in the world of talented authors. His canon contains thirty-seven plays, written in the late sixteenth and early seventeenth centuries. Additionally, throughout the years, they continue to sustain critical attention, with the majority of his works circling tragedies, one being Romeo and Juliet. William Shakespeare s Romeo and Juliet speaks to the timeless appeal of star-crossed lovers. Their loveRead MoreWilliam Shakespeare s Romeo And Juliet924 Words   |  4 PagesWilliam Shakespeare’s Romeo and Juliet is a tragedy that follows the so-called love of two teenagers. The two fall in love at a masked ball and have a secret marriage. Throughout the play, their actions show how ridiculous love is, and how it is a danger to anyone who become twisted in its choking grasp. However, in the death of the youth and survival of the elders, an alternative explanation for the tragic events may be found. Although Shakespeare seems to be mocking love throughout the play, itRead MoreWilliam Shakespeare s Romeo And Juliet1279 Words   |  6 Pagesour lives. The great, classic writers teach timeless, valuable life skills. Shakespeare was the greatest writer of all time. His writings mainly consisted of dramas and sonnets. Romeo and Juliet, as well as, A MIdsummer Night’s Dream were written about the same time period. He was able to inter relate everything that wrote. For example, the tale of Pyramus and Thisbe could possibly be an advertisement for Romeo and Juliet. The basic structure of the two dramas is the same; two forbidden lovers meet